About the Role
The primary purpose of a Claims Total Loss Specialist is to manage the process of evaluating and handling insurance claims related to total losses of vehicles. This includes assessing the extent of damage to vehicles, determining if they are salvageable or a total loss according to company policies and procedures, and facilitating the settlement of claims with policyholders or third parties. The Claims Total Loss Specialist plays a crucial role in ensuring that claims are processed accurately, efficiently, and in compliance with regulatory requirements, while also providing excellent customer service to policyholders throughout the claims process. The Claims Total Loss Specialist plays a crucial role in ensuring that claims are processed accurately, efficiently, and in compliance with regulatory requirements, while also providing excellent customer service to policyholders throughout the claims process.
Requirements
Bilingual in English and Spanish.
Excellent communication skills, both verbal and written.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills.
Experience working with insurance claims preferred.
Proficiency in using office equipment and software applications.
High school diploma or equivalent.
Requirements
Work with insurance companies to file claims within 24 hours of notification and ensure resolution of the insurance claims within 30 days.
Request insurance companies to provide evaluation reports, settlement breakdowns, and letters of guarantee for all claims.
Forward requested information to the manager for review, signature, or further negotiation.
Receive emails from insurance companies with requests for additional information and promptly respond to them.
Fax over documents as requested (e.g., Copy of Title, Repo Certificate, and Signed Letter of Guarantee).
Contact insurance companies to open lienholder claims as needed or directed by the manager. Forward claims at risk of missing deadlines to the manager with details for assistance.
Upon receipt of final claims payments, document payment information on the account, pull the file, and forward it to the accounting department for closure.
Perform other duties, both major and minor, as assigned, and adapt to specific activities that may change over time.
Benefits
Health insurance
Paid time off
Paid training
Flexible schedule
About the Company
Bilingual in English and Spanish.
Excellent communication skills, both verbal and written.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills.
Experience working with insurance claims preferred.
Proficiency in using office equipment and software applications.
High school diploma or equivalent.